Privacy Policy

Stockyard Animal Health & Consulting ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our veterinary telemedicine services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and mailing address
• Account Information: Login credentials and account preferences
• Animal Information: Details about your animals including species, breed, age, medical history, and current health concerns
• Payment Information: Billing details processed through our secure payment provider
• Communication Data: Video consultation recordings, messages, and notes from your consultations

How We Use Your Information

We use the information we collect to:

• Provide veterinary telemedicine consultations and services
• Create and manage your account
• Process payments for services
• Send appointment reminders and service-related communications
• Send promotional messages (with your consent)
• Maintain medical records as required by veterinary regulations
• Improve our services and customer experience
• Comply with legal obligations

Text Message Communications

If you provide your phone number and consent to receive text messages, we may send you:

• Appointment reminders and confirmations
• Service updates and notifications
• Promotional offers and announcements (if opted in)

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who assist in operating our services (payment processors, communication platforms)
• Legal Requirements: When required by law or to protect our rights
• Veterinary Referrals: With your consent, to other veterinary professionals when referral is recommended

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Veterinary medical records are retained in accordance with Florida veterinary regulations.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of promotional communications
• Request a copy of your data

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

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